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If your question is not answered here, email ride@bridgewellmobility.com. We’re happy to help.
We usually need at least 24 hours' notice to arrange a trip. Same-day trips depend on availability and include a same-day booking charge. Enter your trip details online to check your fare, or send a request for our team’s help.
Eligible trips can be priced and paid for online; successful payment confirms the booking. If you choose our team’s help or pay later, we receive a trip request and contact you to finalize it. Approved organizations using organization billing follow their agreed billing arrangements without individual fare acceptance. Submitting a request alone does not confirm a trip.
Yes. Family members, care providers, case managers, and facility staff arrange trips with us regularly. Tell us who the rider is and how you are connected to them, and we will take it from there.
We operate from 7:00 AM to 7:00 PM, seven days a week. Our booking line accepts trip requests at any hour, though we respond to them during operating hours.
We serve King, Pierce, and Kitsap counties in Washington, and we are based in Federal Way. If your pickup or destination sits outside those counties, email ride@bridgewellmobility.com to check whether we can cover the trip.
Three levels of service. Ambulatory Transportation is for riders who can walk with minimal assistance. Wheelchair Transportation is for riders who stay in their wheelchair during the trip. Reclining Mobility Transportation is for riders who cannot sit upright comfortably and need to travel in a reclined position.
We can provide a wheelchair for use during the trip or for a passenger transfer. Mention it when you request the ride so we bring the right equipment.
Yes. We transport riders to and from airports, including SeaTac, alongside medical appointments, dialysis, rehabilitation centers, hospitals, clinics, and nursing homes.
BridgeWell Mobility is private-pay. We are not a Medicaid provider. If your transportation may be covered through Medicaid, an insurance plan, or another organization, contact us before arranging a trip so we can talk through your options.
Our fare estimator gives you an approximate cost for planning. It is not a confirmed fare. Enter your trip details in the booking form to check your fare and pay online when available. Trips needing additional review can be sent to our team.