Your booking information

BridgeWell uses the passenger, contact, route, schedule, and assistance details you submit to review your transportation request, discuss availability and pricing, and coordinate the service.

These details go to BridgeWell’s operations system. Authorized staff review them, and the assigned transportation team receives the information needed to provide the ride. Submitting a request does not create a customer login or confirm a trip.

Address search text is sent to Google Maps to suggest and confirm locations. Pickup, destination and stop addresses are used to calculate the route and fare. Passenger names, contact information and assistance answers are not included in address-search requests. See Google’s Privacy Policy and Google Maps terms. Square handles payment details on its secure checkout; BridgeWell does not collect card numbers in this form.

If you select “Remember my details,” this device stores an encrypted cookie containing names, contact details and your pickup address for up to 30 days. This is optional and is best used on a personal device. Trip dates, destinations and assistance notes are not remembered. Choose “Forget my details” on the booking form to remove it. This option does not sign you in or verify account ownership.

Do not include diagnoses, insurance identification numbers, payment card details, or other information that is unnecessary for arranging transportation.

When a request is successfully submitted, our Google Ads measurement receives a conversion event and an opaque identifier to prevent duplicate counting. Google’s tag may use advertising cookies and click information to attribute the request to an ad. Opening the form or checking a fare does not trigger this submission event. Passenger names, addresses, contact details, and assistance notes are not sent to advertising or website analytics services by this form.

To ask about your submitted information or correct a request, contact ride@bridgewellmobility.com.